Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About Urban Peak and this site
Is this the official Urban Peak website?
No. Urban Peak is a Starline brand. This site is run by BrandedItems, Inc., an authorized Starline distributor in Tustin, California, and sells Urban Peak products with your logo to businesses and organizations.
Can I buy a replacement lid or part?
No. We do not sell replacement lids, straws or parts. The Replacement lids page (linked in the footer) explains what to do instead.
Can I buy one Urban Peak item?
We only sell in quantity to businesses and organizations, decorated with a logo or blank at the same minimum. We do not sell single pieces.
I am a promotional products distributor. Can I order at net pricing?
No. The prices shown are end-customer prices. Distributors should order Urban Peak from Starline directly.
Minimums, pricing and artwork
What is the minimum order?
Most Urban Peak items start at 6 to 24 pieces, and many gift sets and bags start at 4. The first row of the price table on each product page is the minimum. Orders from new non-corporate customers also have a $1,000 order minimum, or a $250 processing fee for smaller orders.
What does the listed price include?
The decorated price includes your logo in one location with the first decoration method listed. A one-time setup charge applies per design. Extra locations or colors and shipping are confirmed on your quote.
What artwork do you need?
A vector file (.ai, .eps, .svg or .pdf) gives the sharpest result. A JPG or PNG is fine to start; our art team will tell you whether it works on the item you picked.
Do I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the item and color you picked, and nothing is produced until you approve it.
Production, payment and shipping
How fast can I get my order?
Starline produces most Urban Peak items within a few business days after proof approval; each product page lists its production time. Add shipping time, and tell us your in-hands date when you ask for a quote.
Is an item in stock?
Send the item number and quantity and we confirm stock with Starline within one business day.
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
Do you ship to Canada and other countries?
Yes, international shipping can be arranged. Ask for a quote with the destination postal code and we will include freight.
Do you charge sales tax?
We collect sales tax on orders shipped to California and New Jersey. If you are tax exempt there, send your exemption certificate with the order.
Still have a question? Contact us or call 800-927-2630.